Understanding the Macro & Micro of CX insights to grow your restaurant
When we started Allow Me in 2016 the Australian hospitality industry was in the throes of a delivery app boom. Customer Experience (CX)...
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- Nov 28, 2020
- 3 min
Digitisation and Hospitality
In 2015, Mckinsey Global Institute published its Industry Digitization Index, highlighting industries across a spectrum from high-low...
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Matthew Lush
- Jun 3, 2020
- 3 min
Hospitality mystery shopping in the age of tech.
There are two common responses I get from hospitality business owner/operators when discussing mystery shopping with them: 1) I don’t...
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Matthew Lush
- Mar 5, 2020
- 3 min
How much do negative reviews cost your business?
Ever driven through a country town, perhaps on a weekend, coming back from a holiday or day trip and felt a little peckish? We’ve all...
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